Terms & Conditions
Valid from September 27, 2017
Shop items are sold by Dandy Helsinki (Business ID: 2985458-7). We sell products to individuals and companies in Finland and the EU. Product prices include VAT. We reserve the right to change prices and postage.
How to order
Products can be ordered via the Internet at www.dandyhelsinki.fi via the Shopping Cart.
E-commerce orders are confirmed by email, indicating the price of the order, shipping costs and the products ordered. To receive an order confirmation, an email address must be provided when ordering.
The customer agrees to the terms of delivery in force at the time of each order.
An order confirmation that we send by email contains:
- reference number
- total amount of the invoice
- payment method
- billing address
- delivery method
You can check the content of the order through the user account on our site.
Products and their postage will be paid upon order. Online payment can be made using the following payment methods: bank cards, Paypal and Dandy Helsinki gift certificates. When you buy products from the store, you can also pay in cash.
We will process the order during the opening hours when the payment is made.
We post products every working day. Depending on the bank connection, it takes 1-3 business days to pay the invoice. We place an order in the EU for air freight.
Customers will be informed about the different delivery times on dandyhelsinki.fi and in Dandy Helsinki’s social media.
Method of delivery and shipping
Shipping costs include postage and packaging costs. You can view shipping costs after selecting the shopping cart payment and shipping method. We deliver orders as a package and a payment letter, only the package can be followed by a shipping ID. If the delivery is to be in the form of a “breakable” package, a separate package fee will be added to the shipping costs according to the current price of the post. For more information on Post’s package options for charges and shipping methods, please visit http://www.post.fi/
Exchange and Return Terms
The customer has a 14-day right of exchange and return in accordance with the Finnish Consumer Protection Act. The right to return applies only to unused and marketable products in the original packaging.
Please include the following information according to the return:
- your customer number, name, address and phone number
- your bank account number
- a copy of the order confirmation
We will not receive refunds more than 14 days after delivery. Once the refund is accepted, the money will be returned directly to your account after receipt and processing of the refund.
Problems with transport and defective products
If the product has been lost during transportation, damaged or incorrect product delivered to the customer, the customer must immediately report the error to firstname.lastname@example.org or by post:
A notification of a defective delivery or defective product must be made within 14 days of receipt of the product. If the package is damaged in the post, the product must immediately be subject to a complaint to the post office.
We reserve the right to change our delivery terms. The customer must familiarise himself / herself with the current terms of delivery before placing the order.
Dandy Helsinki handles all customer information in complete confidence.
Dandy Helsinki undertakes not to disclose customer information to a third party.